Arbee Craft shipping and handling charges

Australia

  • Freight charges are payable in addition to the product price. The freight cost will appear at the check-out section of your order.
  • In some cases, the freight is underestimated at the check-out. This can be due to your location or the item/s being bulky such as Lampshades, Felt by the metre/bolts, Ring sets etc or heavy items in larger quantities. If this is the case, a member of our sales team will contact you prior to the despatch of your order with the option of paying the cost difference.
  • If you decide not to go ahead you will be fully refunded.
  • We use two shipping companies to deliever our orders. Australia Post eparcel and Toll Road Express. The majority despatched by eParcel. 
  • If you are not at home, your order will be left in a safe place unless you have advised us otherwise. If you have included a mobile number/email address with your order eParcel will send you tracking information.
  • There is a "comment section" at the checkout stage where can add a message or a request such as your order to be left n a certain place, etc, behind pot plant.


New Zealand

  • Freight charges are payable in addition to the product price. A shipping fee of $20.00 will appear at the check-out section of your order.
  • If the cost to ship your order is greater than this amount you will be contacted with the option to pay the additional cost. If you decide not to go ahead you will be fully refunded.
  • Your order will be shipped via Australia Post eParcel International. At the time of despatch, we will email you a soft copy of your invoice and a Consignment note number which will allow you to track your order.
    We accept emailed orders. At the time of despatch, you will be contacted with the shipping charges.


Other Countries

  • We accept emailed orders. At the time of despatch, you will be contacted with the shipping charges.

When will orders be sent?

We will endeavour to despatch your goods as soon as possible however at busy times it may be up to seven working days before your order leaves our warehouse. Most of our orders are despatched within 3 working days of receiving your order. If your order is urgent please advise us in the comment box at check-out.